We want you to be happy with what you buy. If a product doesn't work for you, we'll try to fix it first — and refund you if we can't.
1. 14-day guarantee
You may request a refund within 14 days of your order being confirmed if the product does not work as described on your system.
2. How to request
Open a support ticket from your dashboard or message us on WhatsApp/Telegram with your order number and a short description of the problem.
3. What happens next
We'll usually try to resolve the issue first. If we can't, we'll refund the payment through the original method and revoke the associated license.
4. Exceptions
Refunds are not available for licenses that have been heavily used past the guarantee period, custom development work already delivered, or in cases of license abuse.
This document is a general template and does not constitute legal advice. Have it reviewed for your jurisdiction before relying on it.